Cloud Computing provides a lot of plus points for end customers. This helps them to create fully accessible IT environments with no need to finance in a hardware and licenses. Cloud services resellers can generate revenue as they build a constant source of monthly subscription profits rather than build a high-risk application which can turn into the possibility of failure. To receive complete advantages of these characteristics, cloud service providers need to allow clients to access technology and keep the own processes in the line too.
What’s new about this situation?
Previously when resellers just sold licenses, they did that simply. Each license is an assurance by the client for a longer duration of time and with no flexibility. If they need to do more? They just bought additional licenses. In most of the cases, the billing scenario is handled by the vendor, so any manageable discounts rely on what the vendor provided, not on the reseller. The licensing model was inflexible, a requirement such as purchasing short-term services was not very common.
Nowadays, cloud computing has influenced a cloud scalability. For customers, it is not required to buy new licenses to expand their IT potentials. Short time period expansions are now available, with subscriptions which can be canceled on anytime. A mixture of services has largely expanded. It is not just about the catalog of independent licenses that client buy. They are collecting a large collection of cloud services that reseller will have to combine.
Vendors can charge reseller for cloud services, it can be a Pay-Per-Usage or Pay-as-you-Go scheme. This has a heavy impact on Total Price of Ownership Calculations customers wants to make. Cloud service providers differentiate on the cost of services they provide with respect to Google Cloud to Amazon Web Services to Microsoft Azure.
The significance of the Billing Process
This results in more complexity on the side of the cloud solution provider. IT services are not related to the only single cloud environment, customers want the best services available. It is no longer advantageous to leave the billing to individual vendors. So, the first characteristics of any billing system used by resellers are that it can integrate a large number of various services and merge them in a single periodical invoice. For example, Invoice should consider the client used services, payment scheme applied and any discounts for using various services of the same vendor.
The successful billing process which allows the flexibility and scalability that end customers are familiar to. If service is provisioned, then it needs to be added immediately and closed when the customer finishes use of service. This result in a complex pricing calculation. Also, the end customer needs complete visibility about how much the provisioning will cost.
Why Billing Automation is Necessary
It is not possible that someone can simply calculate these costs by hand and create the invoices. This process should be fully automated. Other than leveraging the flexibility and scalability of the cloud, automation provides more benefits. Billing automation allows the cloud reseller to provide discounts that fortunate in building specific relationships. Billing automation can bring structure which will be valuable in enhancing the efficiency of the whole business.
How Work 365 can help CSPs
Work 365 is a Customer Experience Platform and built for Microsoft CSP Partners to scale and grow their cloud business. Built on Dynamics 365, Work 365 helps you to deliver exceptional Customer Service, Increase Profit Margins, and Streamline Accounting and Sales. Using Work 365 – Microsoft CSP Billing Automation Software, CSPs can transform their way of doing Subscription Billing and Invoicing completely.